Advantages of UBIIX Cloud Contact Center Service
Global Call Center
In one system, connect, unite and manage decentralized employee extension from all over the globe.
Setup local number from 300 cities, 60 countries. Inbound calls can be routed to any customer service rep; Outbound call can take on registered global number-So it’s always a local call for customer.
UBIIX CRM is intergrated with our communication system. Link phone calls, chats with customer database to increase effectiveness and efficiency. Or, intergrate UBIIX communication with your existing CRM (integration required)
Track, manage, and control activity of each customer contact representative.
Send SMS in single or batch globally. Reach your customers with important message. An embedded URL link can initiate call back request from the call center.
Intelligent call service- call a list of customer 1 by 1, only transfer the call to an customer rep when the call is answered.
Call by Voice Recording
Call customers with pre-recorded voice file. Instead of your agent initiating every call -allow listener to interact with IVR to connect the call to your agent.
Text to Voice Bot
More advanced than pre-recorded voice call -type in your message in text, voice bot will convert it into a voice recording and call your customer. Interactive IVR is available in case listener wishes to connect to an agent in the same call.
Record Conversation Easily
Easy record and access, great for management or legal purposes.
Call Rate Saver
Enjoy lower call rate from UBIIX rate saver.
IM Integration Platform
Intergrate major platform such as Facebook messenger, Line, Wechat and website messenger into one platform. Send group message and reach your audience on these platforms.
Add intelligence to IM Integration platform and multiply productivity for your customer service team.
UBIIX Revolutionized Business Communication
With Over 1000+ Enterprise Customers